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Garmin anmeldelser fra medarbejdere til Customer Service Representative

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Der blev fundet 10 anmeldelser, der svarer til søgningen
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The most enjoyable part is the people who work there and the atmosphere. There is a certain amount of time that is recommended to help solve a problem but this is never a hard cap. Because of the lax requirements on the floor, people mingle quite a lot. In addition, the upper management are very friendly. In addition, everyone around you is in the same boat so if you need help with something there are plenty of people to ask. If it wasn't for the type of work it is I would have given a 5 star.
Fordele
No time limit on calls, integrated system, friendly coworkers
Ulemper
Clunky tracking system, same call every day
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Company as a whole is awesome. Management could use some work. Great benefit, 401k, stock option, awesome health insurance. Devices are great.
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When you first start your training at Garmin, everything seems great. A one hour lunch, 9 to 5:30pm Monday to Friday, no weekends, You're told of all the benefits that come with the job. Your colleagues in Product Support are friendly and approachable, and you're given time to learn the products you'll be supporting for customers. But all of this is a charade, hiding deep structural issues you'll soon be on the receiving end of. Team morale in this company is shockingly low. The disconnect between the management and the lower staff are worlds apart. Management actually engages with office gossip about other members of staff, there is a culture of intimidation, fear and bullying at the very top of Product Support. If you can't hold your own in the face of this environment, they will walk all over you. In the time that I was at Garmin, I saw other much younger colleagues who weren't as confident in themselves, get treated like a doormat. I heard some pretty vicious rumours being spoken openly in the breakout room about a particular member of staff for months. The worst part about this is, even the HR team are in on this and they don't care. They're friends who've known each other for years and they don't care about the optics its gives out when the HR manager is at the watercooler with the Product Support head giggling like a pair of schoolgirls and talking about others. Hardly gives you an assurance if you are to make any formal complaint. And that is what I recommend you don't do. If you have to do this job for the money, keep your head down and don't raise a complaint - mere...
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Working for Garmin was a great opportunity, I was always treated well, and the pay and benefits were good. It was nice to learn troubleshooting skills that I still use today. The coworkers were the BEST!!! Most of the management team were outstanding!
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Garmin was a great company to work for and they take great care of their employees! Wonderful call center environment, great benefits, but like most call centers there is no real possibility for promotion.
Fordele
Great atmospher, great work culture, wonderful benefits
Ulemper
No promotion opportunity
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Garmin is a terrible place to work, the respect they have for they're employees is a disgrace. Because of the lack of respect they have for they're employees causes a big turn around in staff. People often leave because of the way they are treated or eventually get sacked because they simply don't like you, usually this is because some people actually stand up for themselves and they're basic human rights (they don't let you go to the toilet, you will go as and when they want you to, not when you need to). I wouldn't recommend Garmin to anyone, though If i where to suggest anything I would say that if you are offered a job there then go the 3 weeks classroom training (the trainers are nice and its an easy to just sit there and do nothing). once you've done the 3 weeks training just leave, get paid 3 weeks for doing nothing.
Fordele
pay is decent
Ulemper
everything else.
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Garmin in the UK is awful. Their customer service if you can call it that is appalling. You are trained not to talk through the customers problem but to send emails with instructions. Garmin products are not cheap and I expected better more professional people. Apparently in the states is a different story as this is were the company is from. I think Garmin products are great but Garmin UK is dreadful and you can tell by the trainers that they do not spend much money on getting good people actually I think they were from the council. Which shows how low Garmin are prepared to go to cut costs. The place is ok if you have no experience and want to be around non professional people but want to gain some customer service experience but please do not think this is the standard to attain.
Fordele
None
Ulemper
its a let down for garmin
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I worked as a customer service Rep. Job duties are easy. Not a phycial job. Co workers are a treat to work with, got along with everyone. Got to talk to some interesting people. Some fun to talk to. Others not so much. Customers can be difficult to talk to.
Fordele
benefit's, pay is good, fun work parties.
Ulemper
not always a fair place to work.
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Great company to work for with excellent benefits. They provide a great work environment. They give the employees the right materials to handle the job preformed.
Fordele
benefits, work hours
Ulemper
n/a
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Started in the company's first year. Worked as much as 16 hours a day, 7 days a week. Kept getting the "share the wealth" speech from the owner. The bigger they got, the harder it was to get a raise. Talent and work ethic meat nothing, politics meant everything. Worked there for 9 years, never saw "share the wealth" for anyone. There's a reason why most of the employees who started in the first year are gone.
Fordele
Co-Workers, Sales Staff
Ulemper
Health Insurance not subsidized, fight tooth and nail to get a raise, upper management clueless.
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