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Job Post Details

IT Support Specialist - job post

Profusaosonora ApS
Kolding

Jobdetaljer

Jobtype

  • Permanent

Lokation

Kolding

Komplet jobbeskrivelse

IT Support Specialist – Profusaosonora ApS
Kolding, Denmark

Company Overview
Profusaosonora ApS is a growing organization based in Kolding, focused on delivering reliable digital and operational solutions to support its business activities. We value efficiency, technical accuracy, and strong internal support systems that enable smooth day-to-day operations.

Position Summary

The IT Support Specialist is responsible for providing first and second-line technical support across the organization. This role ensures that employees have reliable access to hardware, software, networks, and internal systems, while also contributing to IT improvements, documentation, and system stability.

Key Responsibilities

  • Provide technical support for hardware, software, and network-related issues (Windows/macOS environments)
  • Troubleshoot and resolve IT incidents via ticketing systems, email, or in person
  • Install, configure, and maintain laptops, desktops, printers, and peripherals
  • Support Microsoft 365 (Outlook, Teams, SharePoint, OneDrive) and other business applications
  • Assist with user account management (creation, access control, password resets, permissions)
  • Monitor system performance and escalate complex issues when needed
  • Maintain IT documentation, guides, and internal knowledge base
  • Support cybersecurity practices (updates, antivirus, access policies, basic awareness training)
  • Collaborate with external IT vendors and service providers when required
  • Participate in IT infrastructure upgrades and improvement projects

Required Qualifications

  • Experience in IT support, helpdesk, or similar technical role
  • Strong knowledge of Windows OS and basic macOS troubleshooting
  • Familiarity with networking concepts (Wi-Fi, VPN, DNS, IP configuration)
  • Experience with Microsoft 365 administration and user support
  • Ability to diagnose and resolve hardware/software issues efficiently
  • Good communication skills in English (Danish is an advantage)
  • Ability to work independently and prioritize tasks

Preferred Skills

  • Experience with IT ticketing systems (e.g., Jira Service Management, ServiceNow, or similar)
  • Basic knowledge of cybersecurity principles
  • Experience supporting small to mid-sized business environments
  • Familiarity with cloud-based services and SaaS platforms

Personal Attributes

  • Service-minded and patient when supporting non-technical users
  • Structured and detail-oriented
  • Problem-solving mindset with a proactive approach
  • Team-oriented but able to work independently
  • Comfortable working in a dynamic and evolving IT environment

What We Offer

  • A key role in supporting and shaping the company’s IT environment
  • Opportunity to work with a variety of systems and technologies
  • Professional growth and skill development opportunities
  • Supportive and collaborative working culture in Kolding

Løn: Op til 1.380.000,00kr. pr. år

Personalegoder:

  • Ekstra fridage
  • Fleksible mødetider
  • Forplejning ved overarbejde samt rejser
  • Fri telefon
  • Frugt og frokost- og/eller morgenmadsordning
  • Pensionsordning
  • Privat sundshedssikring
  • Uddannelses- og kursusudgifter

Arbejdssted: Personligt fremmøde

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