Tdc job in Danmark

Do you want to manage both operations and development of a central customer-facing function, heading approximately 70 employees and 4 managers?

Customer Support is a central team in TDC NET’s value chain. This is where customer promises are fulfilled every day, and where we connect customers, operations and technology into one coherent customer experience.

TDC NET is in the middle of an exciting transformation focusing on simplifying, improving and automating processes while at the same time improving customer experience. As Head of Customer Support, you will play a key role in ensuring both stable operations today and the development of the support function of the future.

You will be a leader of leaders for 4 managers and will therefore have overall responsibility for a department of around 70 employees. The position reports to Christina Sejling Stockmarr, Vice President for Production Management & Customer Support in D&FS, and you will work closely with key stakeholders in the full end to end value chain across Commercial, Production, Operations and TDC Brands.

About the job

As Head of Customer Support, you are responsible for ensuring stable and predictable operations, while setting the direction for development, automation and improved customer experiences. You will work with both day to day operational decisions and the long term development of the organisation, processes and cross functional collaboration, including new solutions such as automation and AI based tools where relevant.

Your main responsibilities include:

• Ensuring that we deliver on our KPIs related to lead times, fault repair, quality and customer experience.
• Creating structure, overview and execution in a complex operational organisation.
• Driving the work to simplify, standardise and automate processes with data as a foundation.
• Overseeing the growth of your 4 managers and their teams, building engagement and clear direction.
• Collaborating across the organisation and ensuring a coherent customer experience across the value chain.

“As Head of Customer Support, you will set the direction and lead our transformation, guiding your leaders and teams to shape the Customer Support organisation of the future through simplification and automation.”

Christina Sejling Stockmarr, Vice President, Production Management & Customer Support, TDC NET

About you

We are looking for a Head of Customer Support who can balance structure and execution with development and renewal. You have solid experience leading leaders in an operations or service organisation and thrive in an environment where customers, operations and technology are closely connected.

We expect that you

• Have substantial leadership experience, preferably as a leader of leaders within Customer Support, service or operations.
• Have experience working in an operational organisation and can show that you have contributed to delivering good results.
• Have worked with change and implementation of new solutions, for example within automation, standardisation or process improvement.
• Have good business understanding and are able to prioritise clearly, also when complexity is high.
• Are clear in your direction with a positive, solution oriented approach, listen actively in your interactions and create progress through others, for example by developing your leaders, providing ongoing feedback and building an environment of high trust.

Success in the Role

After 12 months, you have, among other things:

• Improved the stability of operations and delivered on key KPIs.
• Taken concrete steps towards increased automation and simplification of processes.
• Developed a well functioning and collaborative leadership team.
• Contributed to an improved customer experience across the value chain.
• Created clear direction and effective collaboration with key functions in the organisation.

What We Offer

You will take on a central leadership role with high visibility in TDC NET, where you can set the direction for a critical customer facing function in an organisation undergoing change. You will be part of a supportive professional environment where we value collaboration, openness and development, and where you will work with strategy while staying close to day to day operations. The position can be based at Teglholmen in Copenhagen or at Slet in Aarhus.

Contact:

If you have questions about the position or want to know more about what it means to work at TDC NET, feel free to reach out to Christina Sejling Stockmarr, Vice President Production Management & Customer Support on +45 6057 5200.

Location:

Teglholmsgade 1, København eller Sletvej 30, Aarhus

Process:

Submit your application - including your CV and a cover letter.

We invite candidates for interviews on a continuous basis, so please apply as soon as possible and no later than 28 June 2026.

You can expect to hear from us within 3 weeks from the application date.

Click here to read more about TDC NET and how it is to work at us.

You apply via ”Apply now” in the top left corner.

We encourage you not to include a photo in your CV or cover letter. In TDC NET we are dedicated to fostering an inclusive culture that values diversity, and we pride ourselves on providing equal opportunities for everyone. All qualified candidates will be assessed regardless of ethnicity, religion, gender, gender identity, sexual orientation, disability and all the other characteristics that make us different.

We are looking forward hearing from you!