Waterfront, Hellerup job

Copenhagen Marriott Hotel is looking for Guest Services Coordinator – At Your Service

Are You Our New Colleague?

Are you passionate about creating memorable guest experiences and delivering exceptional service? At Copenhagen Marriott hotel, we believe every guest interaction matters. We are looking for an enthusiastic and service-minded Guest Services Coordinator – At Your Service to join our dynamic team and become the voice of our hotel.

We are looking for a full-time teammate to join our fantastic team, where we genuinely enjoy working together every day! Along with a salary based on the collective agreement and a great benefits package, you'll get to be part of the Copenhagen Marriott Hotel family.

In this role, you will be at the heart of the guest experience, ensuring every request is handled with professionalism, warmth, and efficiency. If you enjoy working in a fast-paced luxury environment and thrive on exceeding expectations, we would love to meet you.

About the Job

As a Guest Services Coordinator – At Your Service, you will serve as the main point of contact for our guests and act on their needs throughout their stay. You will handle guest requests, provide information, coordinate with various hotel departments, and ensure seamless communication to deliver outstanding guest experience.

You will play an important role in maintaining the high standards of service associated with the Marriott brand and contribute to creating unforgettable stays for our guests. You will be reporting directly to the Reservations & Guest Services Manager and will be part of the Front Office team.

The tasks

• Handle guest requests and enquiries via phone and email.
• Coordinate with hotel departments to ensure excellent guest service.
• Resolve guest concerns and provide information about the hotel and local area.
• Support Front Office and Reservations operations when needed.
• Deliver service in line with Marriott standards.

About You

• Minimum 1 year of experience in hotel front office.
• Strong communication and organizational skills.
• Professional, positive, and service-oriented.
• Comfortable working in a fast-paced environment.
• Team player with good computer skills.

Most importantly, you are warm, approachable, proactive, and genuinely enjoy creating great experiences for others.

Should you have any questions, you are welcome to contact the hiring manager per e-mail heja@cphmarriott.dk.

Who are we?

Bellagroup is one of Denmark’s leading hospitality companies, operating across hotels, venues, conferences and events in Copenhagen. Our B Corp-certified business is built around the purpose of “Hosting Moments That Matter”. Every year, we welcome more than 1 million guests from all over the world.

Across Bella Center Copenhagen and our three international hotels – Copenhagen Marriott Hotel, AC Hotel Bella Sky Copenhagen and Crowne Plaza Copenhagen Towers – we offer nearly 1,600 rooms and extensive meeting and event facilities.

At the core of how we work are our three values: Care for all, Make it happen, and Win together. These guide how we support each other, take responsibility, and meet both colleagues and guests every day.

Copenhagen Marriott Hotel is a five-star international hotel located on the waterfront in the heart of the city. The hotel spans 11 floors with 406 rooms and meeting facilities for up to 600 guests, offering premium guest experiences in an international environment. Copenhagen Marriott Hotel is part of Marriott International.

At Bellagroup, it’s all about people – guests, colleagues, and partners alike. Together, we create meaningful moments. When you’re here, it matters.

Lokationer

Copenhagen Marriott Hotel